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We want to make sure you love your purchase, but if you need to return something, no worries! Check out our return and refund policy below. We’ve made it as easy and clear as possible for you.
You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period will expire 30 days from the day you, or a third party other than the carrier and indicated by you, acquire physical possession of the last item in your order.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., an email). You may use the attached model withdrawal form, but it is not obligatory.
We reserve the right to unilaterally modify, suspend, or terminate this policy at any time.
We’re sorry to hear that you need to return your item! Here’s how to start the process:
If you withdraw from this contract, we will reimburse all payments received from you, including the cost of the items and the original delivery charges to your address (except for any additional costs resulting from choosing a different delivery method than our least expensive standard delivery). Reimbursement will be made using the same payment method as the initial transaction unless otherwise agreed upon. Please note that while we refund the original delivery charges to your address, we do not cover the costs associated with returning the item to us. No fees will be charged for the refund.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
You must return the goods without undue delay and, in any event, no later than 14 days from the day on which you informed us of your withdrawal. The deadline is met if you send back the goods before the 14-day period has expired.
Please note, packages are subject to carrier delays. Various factors can influence delivery times, including distance to the destination, carrier delays (especially during peak holiday seasons), weather conditions, natural events, and customs clearance processes for international shipments.
If you experience delays, please contact the courier directly for assistance. For persistent issues, our customer service team is available to help.
We hope this policy makes your return process as smooth as possible. If you have any questions or need further assistance, please do not hesitate to contact us.
Please note that we cannot be held responsible for shipment delays due to unforeseen and uncontrollable circumstances. We take no responsibility for missing incoming deliveries of a return.
We ship our products to numerous countries worldwide. Please enter your delivery address during checkout to see if we ship to your location.
Shipping costs vary depending on the destination, the size and weight of the items, and the shipping method chosen. The exact shipping cost will be calculated and displayed at checkout once you enter your delivery address. This allows for transparency and ensures you are fully aware of the charges before finalizing your purchase.
Your order will be processed and dispatched within 1-3 business days from the time we receive your payment. Please note that for custom made photomurals, the processing and dispatch time is extended to 1-2 weeks to accommodate the production process.
Delivery times vary based on your location and the shipping method chosen. For most European destinations, delivery typically occurs within 2-5 business days after dispatch.
Please note that delivery times can be influenced by various factors, including distance to the destination, carrier delays (especially during peak holiday seasons), weather conditions, natural events, and customs clearance processes for international shipments.
We partner with various reputable courier services to deliver your orders. The specific courier used for your order will depend on the brand/supplier, destination country, and the type and size of the products being shipped.
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this tracking number on the courier’s website to monitor the status and progress of your delivery.
In some cases, your order may be split into multiple packages. This can happen due to technical reasons, such as products being sourced from different suppliers, or the items in your order being of different categories that require separate packaging. Rest assured, all packages will be tracked and delivered to your specified address.
While we strive to ensure timely delivery, delays can sometimes occur due to factors beyond our control. If your order is delayed beyond the estimated delivery time, please follow these steps:
If your package is lost or arrives damaged, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order as soon as possible.
We begin processing your order immediately after it’s placed. Therefore, we are unable to make any changes once the order is submitted. This includes cancellations, changes to shipping or billing addresses, shipping methods, inserting promo codes, or removing/adding/altering items in your order.
Due to production constraints, we only offer the option to purchase entire designs.
Yes, we do. Once your order has been dispatched, we will send you an invoice for your purchase. You will receive an automatic email confirmation of the shipment, which will include a PDF invoice for your records.
While making a purchase, you will find an option in the shipping address section labeled “I need an invoice with company data.” Please select this option and enter the necessary information accordingly.
Input your discount code in the basket area during checkout. You’ll find the option to apply a discount code under the order summary. Click the “Apply” link to reveal the field where you can enter your code. Simply type your code into the box and click “Apply.” If the code is valid, the discount will be applied immediately, and you’ll see the updated total. If the code is invalid, an error message will appear.
If your discount code isn’t working, please check the following:
If you continue to experience issues, contact our Customer Service at info@inartdecor.com for assistance.
Our system allows only one discount code per order. If you have multiple codes, choose the one that gives you the best value. Combining discount codes is not currently supported.
Yes, we offer special discounts for bulk orders. If you’re planning to purchase a large quantity of items, please contact our Customer Service with the details (products, sizes, quantities). We will provide you with a customized discount based on your order.
To receive discount coupons, subscribe to our newsletter where we regularly share promotions and special offers.
Once an order has been placed, discount codes cannot be retroactively applied. Please ensure you enter and apply your discount code during the checkout process before completing your purchase.
Discount codes typically have specific terms and conditions, such as expiration dates, product applicability, and minimum order amounts. Please refer to the details provided with each discount code for specific usage terms. If you have any questions, contact our Customer Service for clarification.
Discount codes may not apply to items already on sale or to clearance items. Check the terms and conditions of the discount code or contact our Customer Service for more information on which items are eligible for discounts.
We support a variety of payment methods including: VISA, MasterCard, Discover, Diners Club, American Express, Maestro, Apple Pay, and Google Pay.
We do not provide cash on delivery as a payment option. Because each item in our store is made to order, full payment is necessary before we can begin production. You can easily pay for your order using credit/debit card, bank transfer, or PayPal.
Indeed, wallpaper is experiencing a remarkable resurgence! Long cherished in interior design circles, wallpapers continue to captivate designers for their adaptability and flair. Today, modern and inventive designs make wallpapers an ideal choice for swift, budget-friendly, and captivating room makeovers. Offering a plethora of patterns and hues, wallpapers effortlessly complement diverse interior styles, spanning from Scandinavian and boho to vintage, retro, or glamourous themes.
Our photomurals come in a diverse range of sizes to suit your needs. From 50 cm-wide panels to expansive murals reaching up to 900 cm in width, we offer flexibility to accommodate various spaces. These murals can be composed of single or multiple panels, sheets, or strips, providing versatility in both vertical and horizontal orientations. Details regarding the number of panels, sheets, or strips, as well as standard size options, are provided in the product descriptions for your convenience.
In addition to our standard sizes, we offer custom mural sizes to ensure perfect results for any wall dimensions. For more information, please refer to our Customization Options section.
Each of our products, including wallpapers and wall murals, is custom-manufactured specifically for your order. This ensures attention to detail and guarantees that you receive a unique and personalized item tailored to your preferences.
Yes, our canvas prints come with a wooden subframe, eliminating the need for an external frame. They can be hung using standard methods for easy mounting.
A poster is a large-format print that blends practical graphics with striking visual design to deliver messages in a compelling and memorable manner. We provide a wide range of posters, including framed and passe-partout framed options, featuring modern designs.
Certainly! If you require a specific size for your wall mural or wallpaper that is not listed on our website, please send us an email with the details of your desired product, including the wallpaper design and the exact dimensions you need. Our team will then create customized previews of the design in various compositional options for your approval. Once you’ve chosen the perfect design and size, we’ll proceed to produce your custom wallpaper to ensure it fits your wall perfectly.
For further assistance or to initiate the process, please contact us directly at info@inartdecor.com.
We’re excited to offer custom photomurals on high-quality non-woven material crafted from your own photos or designs. The digital printing process also supports the printing of small runs and one-offs, which is why we are very flexible in this regard. Simply submit the digital files of your desired image, and our team will generate initial drafts of your custom design for your review and approval. Once approved, we’ll proceed to print your individual photomural on high-quality non-woven material.
To ensure the best print outcome, we recommend providing image material with a resolution of at least 300 DPI. Our dedicated customer service team will collaborate closely with our graphics experts to create a preview of your designs, which will be shared with you for final approval.
To discuss your specific requirements and initiate the process, please contact us directly at info@inartdecor.com.
We offer various customization options for canvas prints and posters, including sizes, color variants, and techniques, all clearly stated on the product page. However, we’re unable to fulfill requests for custom sizes, configurations, or colors not listed.
Although we have a diverse product range, we don’t create these items using customers’ personal photos or designs.
Before applying the mural, ensure that the wall surface is thoroughly clean, smooth, and free from any oily residue. Sand down any oil paints, remove all traces of previous wallpaper, and ensure the surface is smooth. Fill in any holes or cracks present on the wall. It’s essential that the wall is absorbent to ensure optimal adhesion of the paste.
To hang wallpaper, you’ll need the following tools and materials:
Our murals can be applied using commercially available wallpaper paste. Some murals come with paste included in the delivery package. You can find this information in the product description on our website or on the mural’s label. Installation instructions are provided in our user manual and on the paste label itself. For example, we may recommend using Metylan Direct glue by Henkel for non-woven wallpapers.
Due to technical production reasons, paper photomurals require an overlap when applied. We recommend placing the lower sheet to overlap the upper sheet slightly, ensuring that the edge is barely visible after pasting. However, digitally printed murals made from non-woven material can be applied flush without any overlaps.
We recommend against applying wallpaper or wall murals on rough textured walls due to potential visibility of the texture underneath and adhesion issues. For best results, apply only to smooth, clean, and dry walls.
Wallpaper may not adhere well to tiles due to water and humidity exposure, which can cause deterioration and detachment. Our wallpapers and wall murals are recommended for environments with low to medium humidity levels, such as living rooms, bedrooms, kitchens, and offices.
Once you’ve affixed the sheet to the wall, meticulously smooth it down from top to bottom, guiding any air bubbles from the center to the edges. If minor air bubbles persist even after the mural has been hung, use a thin needle to gently prick them, allowing the trapped air to escape.
To ensure that all parts of the paper mural fit together properly, it is crucial to allow the paste to soak into each sheet for 3 minutes before applying it to the wall. This soaking time allows the paper to expand to its full size.
If you do not follow this rule, and apply a sheet to the wall before it has fully expanded, it will be smaller than the other sheets. This discrepancy can cause the mural parts to not fit together correctly, disrupting the overall design. Additionally, the sheet may continue to expand on the wall, leading to rips or bubbles.
Similarly, when you hold a dry, unpasted sheet against the already pasted and applied sheets for inspection, it will not align correctly. The dry sheet has not expanded yet, and it will only reach its full size after the paste has been applied and allowed to soak.
Wallpaper glue typically dries within 24 hours, but in conditions of high humidity or low temperature, it may take up to 72 hours to fully dry. To ensure optimal results, maintain a room temperature between 64°F and 77°F during the drying process.
Primarily designed for indoor use, our wallpapers should avoid constant exposure to moisture or wet conditions. However, under specific conditions, the murals can be hung outdoors or in wet rooms if the area is adequately shielded from weather elements or moisture. In such instances, it’s crucial to apply a protective coating on the mural after pasting. Please note that we cannot provide warranty coverage for this scenario.
For optimal results, it’s recommended to remove any existing wall murals or wallpapers before painting. If removal is difficult, a wallpaper stripping solution can assist. Afterward, clean and prime the wall thoroughly.
To dispose of mural paste, clean any soiled brushes or stirrers under warm running water. As for the paste itself, it can be easily disposed of as household or construction waste.
While removing the mural from the wall is straightforward, it cannot be reused, regardless of the duration it has been in place.
Our company does not provide installation services, and costs can fluctuate based on location. Professional installation prices may vary.
We primarily focus on online sales globally and do not offer installation services. However, our wallpapers and wall murals are designed for straightforward DIY installation. You can find comprehensive guides and tips on our website and blog. On average, it takes about 2 hours to install 10-15 m² of wallpaper.
Achieve the most striking effect by centering pictures on the wall, slightly narrower than the furniture beneath. For optimal visual harmony, position canvas paintings 8-12 inches above furniture or at eye level.
When hanging paintings, opt for hooks and nails, spacing them approximately every 40 cm of the painting’s width for secure mounting.
Skip drilling by opting for Velcro or hanging tapes, such as those from Command or Tesa. Ensure to check the weight limit specified on the packaging and the manufacturer’s site.
Our canvas paintings are ready to hang without an external frame, as they are stretched on a wooden subframe. However, if desired, additional external frames can be easily found in the market for framing.
Framed or passe-partout posters come equipped with hooks on the back for easy hanging. Secure them to the wall using a few nails.
Easily hang our posters by placing them in a chosen frame or passe-partout. Alternatively, for a non-invasive method, explore options like self-adhesive Velcro or hooks from brands like Tesa.
Begin with the central piece when hanging multi-part images, ensuring a 2 cm gap between sections for a unified appearance. Sketching the arrangement on paper beforehand can streamline the process.
Yes, though it’s best done in moderation. Non-woven wallpaper can handle light moisture and gentle scrubbing without issue. However, it’s advisable to avoid prolonged soaking.
Should you need to remove paste residues or tackle minor stains later on, proceed with caution. Simply dampen a sponge or cloth (avoid excess moisture!) and delicately dab at the affected area. Use only lukewarm water without detergent.
For cleaning, employ a soft, clean cloth lightly dampened with water. Avoid using detergents to prevent potential damage to the canvas.
Depending on your location, additional customs or import duties may apply. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your local customs office for more information.
Please be aware that taxes and duties may be imposed by your local government on all international packages. The amount of these charges is determined at the discretion of your local authorities. We are legally obligated to declare the full retail value of the purchased products on the customs documents generated by our shipping system.
It’s important to note that if you utilized a discount when placing your order, your customs office may still calculate taxes based on the original retail price. We want to emphasize that we cannot be held accountable for any taxes or duties imposed by your local government. Unfortunately, we are unable to offer refunds for taxes or duties incurred.
Prior to finalizing your order, we advise consulting your local customs office to gain clarity on potential charges. We greatly appreciate your understanding and cooperation.
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